I was required by the manufacturer to bring my bike here for a service. I was quoted 3 hours and 50. In all it took 6.5 hours and was 100. Ah well, I thought. At least it's done. Day 1, the motor stopped working. The gear cable wasn't set nearly correctly. Richard also announced, while on the phone trying to fix the motor, that he'd left a piece of my bike on his workshop floor. No offer of returning it. Day 2, and spokes started falling from the rear wheel. I called the manufacturer who were so horrified they compensated me 300. Currently waiting for the entire rear wheel to be replaced at a different bike mechanic, at the cost of 100. Also had to void the warranty as easy pedal bikes was the only dealer for my type of bike in this area. No idea what happened, but my experience was appalling. I'm sorry Richard, I normally only leave positive reviews, but my bike was returned to me in a dangerous state.Edit to reply: not checked to make sure they're fully reassembled though? What happened to the part you found on your workshop floor? Still no offer of return.
I bought my first Electric bike from Richard three months ago and cycling now is amazing. Thanks very much Richard for your help and expert advice.RegardsSimon Hoadley
My husband bought me a pair of OB17 waterproof panniers from Easy Pedal Bikes last Christmas. They were great value. I have used them all year and they have kept my belongings safe and dry. They look like they will last for years to come. Brilliant!
Easy Pedal Bikes is a UK Bicycle Store based in Eastbourne, South East England. Easy Pedal Bikes is located at The Glasshouse Enterprise Centre, Station Parade, Eastbourne BN21 1BD, UK.
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