The worst ever surgery i ever came across you can never get an appointment when need it !! reception no manners at all
I am a new patient and am most impressed with this surgery. I have much experience with many surgeries in the UK and am delighted to have found this one since moving to Eastbourne. Thank you team for an efficient service.
Used to be very good before Dr Brown left.Now it's impossible to get an appointment. The new doctor is more interested in hitting targets to earn money than in patient health.Buildings old and shabby and most appointments are upstairs up a very steep staircase. I wouldn't recommend registering here.
This doesn't even deserve a 1 star. Probably the worst Doctor Surgery I've been going to so far. So it's coming up to 4 weeks since I started having pain and discharge in my ear. Yes, 4 weeks. 2 Doctors have wrongly said I had got a little Ear Infection. 1st time I had to beg for an appointment as Reception refused to give me one and even had to get my Mum involved to get me an appointment for that day because the pain was too much for me to leave for another week. Finally, got my appointment the 1st Doctor said I had little infection and Antibiotics will help the Infection go away within a week. No, nothing changed. 2nd time, 1 week later I found blood discharge in my ear and had to make an emergency appointment for that same day. 2nd Doctor I had got told the same again "little Infection" and given Ear Drops and Antibiotics to use within a week and once again, no change.I went back last week having to make an emergency appointment and there was blood found again. Go back and get told by the 3rd Doctor that the previous Doctors I had were wrong about saying it was an Ear Infection and giving me all of these Antibiotics as it wouldn't of touched whatever I had at all. She said I had got a severe swelling in my ear (which has a name that I can't remember) and because it hadn't be treated properly it had enlarged and have to go to Hospital for it to be sucked out. 1 week later I hear nothing from the Hospital. Called the Doctors Surgery and all the time I have rude women basically telling me to wait. If this swelling was so severe then why is there still no appointment? I am really disappointed in this Doctors Surgery as because of them this Infection that I've got has become worse day by day.
Reception apparently puts patient second place. Specifically ask for medicine on slip, they did the wrong on and I able to detect their mistake and phone straightaway and ask to fix their mistake and put right, receptionist said had to put request again so that will took another three days and was Friday that day. Had to interrupt the treatment because they couldn't be bordered and they always blame doctors. Again basic mistakes and they need retraining
Bolton Road Surgery Dr Brown G C & Partners is a UK Doctor based in Eastbourne, South East England. Bolton Road Surgery Dr Brown G C & Partners is located at 10 Bolton Rd, Eastbourne BN21 3JY, UK.
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